Last UPDATED: maY 11, 2026

Terms of Service

Terms of Use

Last Updated: May 11, 2026

1. Acceptance of these Terms

These Terms of Use ("Terms")  apply to your access to and use of (i) the website located at closecalls.ai and all associated web pages, websites, and social media pages (the “Site”) provided by Scalez Media, ("CloseCalls", "we", "us", or "our"), governing your access to and use of the CloseCalls platform, websites, applications, APIs, and related services (collectively, the "Service").

By creating an account, accessing the Service, or clicking "I accept", you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not have such authority, or you do not agree, do not use the Service.

2. Definitions

  • "Customer Data" means any data, content, files, audio, video, transcripts, scripts, notes, configurations, or other materials that you or your Users submit to or generate through the Service, including meeting recordings and transcripts.

  • "End User" means any individual authorized by Customer to use the Service under Customer's account (e.g., sales representatives, managers, administrators).

  • "Meeting Participant" means any person attending a meeting recorded or analyzed through the Service, including individuals who are not End Users (such as prospects, customers, or third parties).

  • "Output" means any analysis, scoring, summary, coaching, or other content generated by the Service or its AI components in response to Customer Data.

  • "Third-Party Services" means software, services, or content provided by third parties and integrated with the Service, including Google Calendar, Google Cloud Platform, Sentry, and others as updated from time to time.

3. Eligibility & Accounts

3.1 Age and Capacity. The Service is intended for business use. You must be at least 18 years old and capable of forming a binding contract.

3.2 Account Creation. Authentication is provided by our identity partner (Clerk). You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account.

3.3 Roles. The Service uses role-based access (e.g. Admin, Rep). Customer is responsible for assigning roles appropriately and for ensuring that End Users comply with these Terms.

3.4 Organization Accounts. Where the Service is provided to a company ("Organization"), an Administrator may invite, manage, and remove End Users. Administrators may have access to End User activity, recordings, transcripts, analyses, and coaching data within the Organization.

4. Subscriptions, Fees, and Billing

4.1 Plans. Access to the Service is provided under the subscription plan you select, such as the standard plan at 149 USD per representative per month, or a separate order form. Details on free-trial terms and renewal mechanics are provided on the Site.

4.2 Fees. You agree to pay all fees stated on your order or pricing page in accordance with the billing terms in effect at the time fees are due. Unless otherwise stated, fees are non-refundable, exclusive of taxes, and payable in USD.

4.3 Auto-Renewal. Subscriptions renew automatically for successive terms unless cancelled before the end of the then-current term.

4.4 Changes to Fees. We may modify fees with at least 30 days' notice; changes take effect at the next renewal.

5. The Service — what it does

CloseCalls is a sales-call coaching platform. The Service:

  • Connects to End Users' Google Calendar to discover scheduled meetings;

  • Provisions a third-party meeting bot that joins scheduled meetings to capture audio (and, where applicable, transcripts);

  • Transcribes recordings via third-party transcription providers (AssemblyAI or Deepgram, at Customer's configuration);

  • Processes transcripts through one or more large language model providers (currently Google Gemini, OpenAI, Anthropic, DeepSeek, and Moonshot) to generate scores, coaching feedback, summaries, signals, and a "Manager's Lens" analysis;

  • Stores recordings in Google Cloud Storage and structured data in our database;

  • Surfaces results, dashboards, scripts, and coaching feedback through the web application.

Features evolve. We may add, remove, or modify functionality.

6. Recording Consent — Customer's Responsibility

6.1 You are responsible for compliance. Recording, transcribing, and analyzing conversations is regulated in many jurisdictions. Federal, state, provincial, and national laws variously require single-party, all-party, or notice-only consent (for example, the U.S. federal Wiretap Act, U.S. state two-party-consent laws such as California, Florida, and Illinois, the EU General Data Protection Regulation, the UK Data Protection Act, Canada's PIPEDA, and similar laws).

6.2 Customer obligations. You agree, and will ensure each End User agrees, to:

(a) determine the applicable recording, wiretap, eavesdropping, and data-protection laws for each meeting;

(b) obtain all legally required consents and provide all legally required notices from Meeting Participants before any recording, transcription, or analysis begins;

(c) clearly disclose the presence of the recording bot at the start of each meeting and, where required, obtain affirmative consent;

(d) honor any participant's request to stop recording, withdraw consent, or be excluded from analysis;

(e) not use the Service to record any conversation that you are not lawfully entitled to record.

6.3 No legal advice. Nothing in the Service or these Terms constitutes legal advice on recording consent. You should consult your own counsel.

6.4 Indemnity. Without limiting Section 14, you will defend, indemnify, and hold CloseCalls harmless against any claim by a Meeting Participant or regulator arising from your failure to comply with this Section 6.

7. Acceptable Use

You will not, and will not permit any End User or third party to:

(a) use the Service in violation of applicable law, including recording, wiretap, data-protection, intellectual-property, anti-spam, export-control, or sanctions laws;

(b) record meetings without lawful authority or required consents;

(c) submit content that is unlawful, defamatory, obscene, harassing, infringing, or that contains malware;

(d) attempt to access, probe, scan, or test the vulnerability of the Service, or breach any security or authentication measures;

(e) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law;

(f) resell, sublicense, time-share, or service-bureau the Service, or use it on behalf of any third party other than your authorized End Users;

(g) use the Service to build or train a competing product or model, or to extract Outputs for that purpose;

(h) submit Customer Data containing protected health information (PHI) regulated by HIPAA, payment card data subject to PCI-DSS, government-issued identifiers, or other categories of highly sensitive data, except as expressly permitted by a separate written agreement;

(i) exceed any documented rate limit or usage quota, or otherwise interfere with the integrity or performance of the Service;

(j) use the Service to make decisions that produce legal or similarly significant effects on Meeting Participants without appropriate human review.

8. Customer Data; License to CloseCalls

8.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. CloseCalls does not claim ownership of Customer Data.

8.2 License. Customer grants CloseCalls a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and create derivative works of Customer Data solely as necessary to: (i) provide and improve the Service for Customer; (ii) prevent or address service, security, or technical issues; (iii) generate Outputs and aggregated/anonymized analytics; and (iv) comply with law.

8.3 No model training on Customer Data. Except where Customer has affirmatively opted in via a written agreement or in-product control, CloseCalls will not use Customer Data to train, fine-tune, or otherwise improve generally available machine-learning models for the benefit of other customers. CloseCalls passes Customer Data to third-party AI providers under terms that prohibit those providers from using Customer Data to train their models, to the extent such terms are offered by the provider. See the Privacy Policy and our Sub-processors list for details.

8.4 Backups. Customer is responsible for maintaining its own backup of any Customer Data it considers critical.

9. AI Features; Outputs

9.1 Nature of AI. Outputs are generated by probabilistic systems and may be inaccurate, incomplete, biased, or otherwise unsuitable for a given purpose. You should not rely on Outputs as a substitute for professional judgment.

9.2 Allocation of rights in Outputs. Subject to your compliance with these Terms and payment of fees, CloseCalls assigns to Customer such rights as CloseCalls may have in the Outputs generated for Customer, to the maximum extent permitted by applicable law and by the relevant third-party AI providers' terms. Customer acknowledges that similar or identical Outputs may be generated for other customers.

9.3 No high-risk uses. Customer will not use Outputs as the sole basis for decisions about employment, credit, insurance, housing, legal status, or any other decision that produces legal or similarly significant effects on an individual without appropriate human review.

10. CloseCalls Materials; Feedback

10.1 CloseCalls IP. As between the parties, CloseCalls owns all right, title, and interest in and to the Service, including all software, models (other than third-party models), templates, documentation, and related intellectual property. No rights are granted by implication, estoppel, or otherwise.

10.2 Feedback. If you provide feedback, suggestions, or ideas about the Service, CloseCalls may use them without restriction and without obligation to you.

11. Third-Party Services

The Service integrates Third-Party Services that we do not control. Your use of Third-Party Services may be subject to separate terms and privacy notices, and we are not responsible for those services. A current list of material sub-processors and integrated providers is maintained at [SUB_PROCESSORS_URL].

12. Confidentiality

Each party will protect the other's Confidential Information with the same degree of care it uses to protect its own confidential information of like kind (and no less than reasonable care), and will use such Confidential Information only as needed to perform under or exercise rights under these Terms. Customer Data is Customer's Confidential Information.

13. Term and Termination

13.1 Term. These Terms apply for so long as you use the Service or have an active subscription.

13.2 Termination for convenience. Customer may terminate by cancelling all subscriptions per the cancellation process. CloseCalls may terminate or suspend access for free-tier or trial accounts at any time.

13.3 Termination for cause. Either party may terminate for the other's material breach not cured within [30] days of written notice. CloseCalls may suspend or terminate immediately if Customer's use poses a security, legal, or operational risk.

13.4 Effect. On termination, Customer's right to access the Service ends. We will delete or return Customer Data per Section 9 of the Privacy Policy, subject to retention required by law.

13.5 Survival. Sections 6, 7, 8, 10, 12, 13.4, 14, 15, 16, 17, 18, and 19 survive termination.

14. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSECALLS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. CLOSECALLS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE.

15. Limitation of Liability

15.1 Cap. EXCEPT FOR (a) CUSTOMER'S PAYMENT OBLIGATIONS, (b) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, (c) CUSTOMER'S BREACH OF SECTIONS 6 OR 7, OR (d) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, EACH PARTY'S TOTAL CUMULATIVE LIABILITY UNDER OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO CLOSECALLS IN THE [12] MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

15.2 Exclusion. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, WHETHER OR NOT FORESEEABLE.

16. Indemnification

16.1 By Customer. Customer will defend, indemnify, and hold CloseCalls harmless against any third-party claim arising from (a) Customer Data; (b) Customer's or any End User's breach of Section 6 (Recording Consent) or Section 7 (Acceptable Use); or (c) Customer's use of the Service in violation of law.

16.2 By CloseCalls. CloseCalls will defend Customer against any third-party claim that the Service, as provided by CloseCalls and used in accordance with these Terms, infringes a third-party intellectual property right, and will pay damages and costs finally awarded by a court of competent jurisdiction or agreed in settlement. Excluded: claims arising from Customer Data, Outputs, modifications, or combinations with other products. CloseCalls' sole liability for infringement claims is set forth in this Section 16.2.

17. Governing Law; Disputes

These Terms are governed by the laws of Maharashtra Jurisdiction, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the courts located in Maharashtra for all disputes, except that either party may seek injunctive relief in any court of competent jurisdiction. 

18. Changes to these Terms

We may modify these Terms from time to time. Material changes will be communicated by email, in-product notice, or by updating the Effective Date above with at least 15 days' advance notice where required by law. Continued use of the Service after the effective date of changes constitutes acceptance.

19. Miscellaneous

19.1 Entire agreement. These Terms (and any Order Form and incorporated policies, including the Privacy Policy and DPA) constitute the entire agreement between the parties.

19.2 Assignment. Customer may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets. CloseCalls may assign without restriction.

19.3 No waiver; severability. Failure to enforce a provision is not a waiver. If any provision is held unenforceable, the remainder remains in effect.

19.4 Independent contractors. The parties are independent contractors. Nothing creates a partnership, agency, or employment relationship.

19.5 Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control.

19.6 Notices. Notices to CloseCalls must be sent to devtech@scalezmedia.in Notices to Customer may be sent to the email on file.